Kelly 25

$459.00

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After-sales service

Quality, rest assured

We will perform a thorough quality check of our product prior to delivery to ensure that you receive an unparalleled product.Once the product satisfies our exacting standards, we shall capture an image of the product alongside the invoice and send it to you via email for your confirmation.
We understand that this process may require 1 to 3 business days to complete, and we extend our sincerest apologies for any inconvenience it may cause. Your patience is greatly appreciated.

Upon receiving your confirmation, we shall promptly dispatch the package to ensure that you can enjoy our product in the shortest timeframe possible.

*Please note that a tracking number will be provided upon successful courier pickup. If you have received a shipment notification, kindly allow 1 to 3 business days for the tracking information to update.

PACKAGING:

Being professional bag supplier, we recognize the significance of receiving your bags and accompanying accessories in pristine condition. Therefore, all orders will be delivered wrapped in bubble wrap, inside a secondary outer box (inclusive of the original gift box) to forestall any impairment during the delivery process.

 

WHEN WILL MY ORDER BE PROCESSED?
All orders are handled and shipped out from our warehouses in Singapore. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

If you need to change or cancel your order, please CONTACT US immediately. Once your order has been processed, we will be unable to make any changes.

If you just received a shipment notification please allow 1 to 3 business days for the tracking information to update.

WRONG ADDRESS:
We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Once you place your order, please allow 1-3 business days to process your orders. In peak periods please allow for up to 3 business days for dispatch. After that, it will take 3-12 business days for delivery depending on your location.

SHIPPING TIME
Shipping time varies by location. These are our estimates:

*Location *Priority Shipping
United States 3-7 Business days
Canada 3-7 Business days
United Kingdom 3-7 Business days
Australia 3-7 Business days
New Zealand 3-7 Business days
EU(DE, FR, IT, AT) 3-7 Business days
*Location *Economy Shipping
United States 7-12 Business days
Canada 7-12 Business days
United Kingdom 7-12 Business days
Australia 7-12 Business days
New Zealand 7-12 Business days
EU(DE, FR, IT, AT) 7-12 Business days
Max delivery time – 12 Business days.

*This doesn’t include our 1-3 day processing time.

PACKAGING:
Being professional bag supplier, we recognize the significance of receiving your bags and accompanying accessories in pristine condition. Therefore, all orders will be delivered wrapped in bubble wrap, inside a secondary outer box (inclusive of the original gift box) to forestall any impairment during the delivery process.

SHIPPING NOTE:
Most orders are processed in 1-3 days and arrive in 3-12 business days* in the US, CA, UK, AUS, NZ, and EU (DE, FR, IT, AT). Delivery times may vary if you’re outside these countries and may differ based on your country’s customs processing times. Please note that customs processing times may cause delivery delays, which are not included in the timeframe provided. We do not control customs fees or policies, and our free shipping does not cover these fees.

You will receive a confirmation email after you have placed your order and another when your order is sent out. Please ensure that you enter correct and precise details, such as email and shipping address, upon ordering. As we do not refund or resend orders that have been held by local post due to incorrect address, please make sure that the information you provide is accurate.

*If a product has not been shipped within 30 business days of ordering, we will issue a full refund.

WILL I BE TAXED?
Prices displayed on our website are in US dollars and include tax, which means that you do not have to pay tax when you receive your order.

MARKED AS DELIVERED:
If an item is marked as successfully delivered by the domestic postal service in your country (e.g., UPS, FedEx, DHL, USPS/Canada Post/Royal Mail/LAPoste/DeutschePost/Australia Post, etc.) to the correct address provided upon ordering but has not successfully arrived, you must contact the local post office and provide us with a formal affidavit of a lost, stolen, or undelivered package. After receiving the required documentation, we will make every effort to resend a replacement order to you. Please contact us ASAP at service Whats +1 5166758199, and be sure to include all relevant information when contacting us.

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Carried by Grace
With a pure aesthetic and radical lines, the Kelly bag stands alone as a figure of style. Available from size 40 to mini format, it represents the multiple expressions of femininity: bold and plural, in constant revolution. 

Once a Kelly, always a Kelly
Beneath its iconic exterior, the Kelly is an original. In a creative mood, it reinvents itself and comes in a variety of formats. Sometimes mini, sometimes maxi, worn over the shoulder or carried by hand, always trapezoid… Always a Kelly.
Dimensions: 25 x 17 x 7 cm (9.8 x 6.7 x 2.8 inches)

Payments are accepted via credit card, debit card, PayPal, or Apple Pay with a valid United States billing and shipping address. Accepted credit cards are Visa, American Express, and Mastercard. When placing an order, your billing address must correspond to the address of your credit card, or we will not be able to process your order. All transactions are secured. The Sutra Bag website is provided with an SSL encryption system to protect personal and payment dat

Crafted with 1:1 precision.

Quality that will surprise you.

We value your preferences. If you would like a lower price, please contact us.

All our bags come with original gift box packaging. If you don’t need a gift box, we can offer a discount of $10 to $50.

To find out the specific discount for the unpacked package of your choice, please feel free to contact us.

We accept returns within 30 days from the date of delivery of the order. Returned goods
No signs of wear such as creases, stains or damage. Please note the following:

1. Do not send returned goods to the address on the original package, as this is not the specified return address. Shipping to this address may delay the refund or exchange process. 2

Before sending back returned items, please double check that you are returning Sutra Bag products. We do not accept any responsibility for returning non-Sutra Bag items. 3

If you receive damaged or defective goods, please contact Sutra Bag customer service within 24 hours of receiving the package.

Please note that all country taxes are non-refundable.

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All purchased products include original gift packaging. While enjoying discounted prices, you can still enjoy the luxury experience.

 


We accept returns within 30 days, starting from the day your order was delivered.

There should be no signs of wear and tear, such as creases, stains, or damage. Please note the following:

1.Do not send your return to the address on the original package, as it is not the designated return address. Sending it there may cause a delay in the refund or exchange process.

2. Before shipping your return, please double-check that you are returning Anna Lux Bag products. We cannot accept responsibility for the return of non-Anna Lux Bagitems.

3. If you receive a damaged or defective item, please contact Anna Lux Bag Customer Service within 24 hours of receiving the package.

RETURNED:
You can contact our customer service. When we receive your return request, our customer service will assist you with the process.

Please note that for all countries taxes, duties are non-refundable.

 

 

Orders placed on Anna Lux Bag can be delivered every day of the week. We offer free worldwide shipping to most of countries.

Shipping Time:
Here are the estimated shipping periods for your order. We offer free worldwide shipping on all order without limit amount.

North America (3-7 days)
South America (3-7 days)
Europe (3-5 days)
Asia (2-5 days)
Oceania (2-5 days)
Africa (3-5 days)

Warehouse Processing Time:
For items currently in stock, please consider an additional 1-2 days for warehouse processing before estimating the total delivery time.

Customs Duties:
Please be aware that shipments will be delivered without duty and tax paid. According to local custom policies, customers are responsible for settling any import (customs) duties and/or taxes. Note that taxes are more likely to apply to orders shipped via express shipping.

Address Details:
Ensure you provide accurate address details, including street/building numbers, name, phone number, and email, as our carriers may not guarantee safe delivery to certain addresses.

Shipping Address Limitations:
Exercise caution when using PO.BOX/APO/FPO/DPO addresses for all countries/regions, as these addresses can lead to lost packages and shipping delays. Delivery times may be extended for specific locations such as Hawaii, Alaska, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands, and European islands and territories. Contact customer service for expedited shipping options, which may involve additional shipping costs.

Express Shipping Note:
Express shipping does not support delivery to PO.BOX/APO/FPO/DPO addresses. Remote islands may experience slower shipping times and additional fees may apply for remote delivery.

Failed Delivery:
We are not responsible for failed delivery due to customer negligence, including incorrect delivery information such as address, contact number, or recipient name. In such cases, we cannot issue a refund. If you discover incorrect information on your order, please contact us at [email protected] before shipment with your order number and corrected details.

Additional Information:
Due to unforeseen delays or slight tracking detail delays in the transportation process by some carriers, we appreciate your patience. Our top priority is ensuring your order is delivered promptly.

Please note that shipping time does not include order processing time. Check your Order Details page for more information on your order. During peak shopping seasons, unexpected shipping delays may occur, and we thank you for your understanding.

Where do you ship your products from?
Our products are dispatched from various warehouses in different countries, including the United Kingdom, the United States, Germany, and China. When we ship your order, it will be sent from the warehouse that has the relevant stock available at that time. This ensures that your delivery is as quick and efficient as possible. It’s important to note that, in order to speed up the delivery process, your order may be divided and shipped from multiple warehouses.
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