CHF320.00
Payments are accepted via credit card, debit card, PayPal, or Apple Pay with a valid United States billing and shipping address. Accepted credit cards are Visa, American Express, and Mastercard. When placing an order, your billing address must correspond to the address of your credit card, or we will not be able to process your order. All transactions are secured. The Sutra Bag website is provided with an SSL encryption system to protect personal and payment dat
Crafted with 1:1 precision.
Quality that will surprise you.
We value your preferences. If you would like a lower price, please contact us.
All our bags come with original gift box packaging. If you don’t need a gift box, we can offer a discount of $10 to $50.
To find out the specific discount for the unpacked package of your choice, please feel free to contact us.
We accept returns within 30 days from the date of delivery of the order. Returned goods
No signs of wear such as creases, stains or damage. Please note the following:
1. Do not send returned goods to the address on the original package, as this is not the specified return address. Shipping to this address may delay the refund or exchange process. 2
Before sending back returned items, please double check that you are returning Sutra Bag products. We do not accept any responsibility for returning non-Sutra Bag items. 3
If you receive damaged or defective goods, please contact Sutra Bag customer service within 24 hours of receiving the package.
Please note that all country taxes are non-refundable.
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All purchased products include original gift packaging. While enjoying discounted prices, you can still enjoy the luxury experience.
We accept returns within 30 days, starting from the day your order was delivered.
There should be no signs of wear and tear, such as creases, stains, or damage. Please note the following:
1.Do not send your return to the address on the original package, as it is not the designated return address. Sending it there may cause a delay in the refund or exchange process.
2. Before shipping your return, please double-check that you are returning Anna Lux Bag products. We cannot accept responsibility for the return of non-Anna Lux Bagitems.
3. If you receive a damaged or defective item, please contact Anna Lux Bag Customer Service within 24 hours of receiving the package.
RETURNED:
You can contact our customer service. When we receive your return request, our customer service will assist you with the process.
Please note that for all countries taxes, duties are non-refundable.
Orders placed on Anna Lux Bag can be delivered every day of the week. We offer free worldwide shipping to most of countries.
Shipping Time:
Here are the estimated shipping periods for your order. We offer free worldwide shipping on all order without limit amount.
North America (3-7 days)
South America (3-7 days)
Europe (3-5 days)
Asia (2-5 days)
Oceania (2-5 days)
Africa (3-5 days)
Warehouse Processing Time:
For items currently in stock, please consider an additional 1-2 days for warehouse processing before estimating the total delivery time.
Customs Duties:
Please be aware that shipments will be delivered without duty and tax paid. According to local custom policies, customers are responsible for settling any import (customs) duties and/or taxes. Note that taxes are more likely to apply to orders shipped via express shipping.
Address Details:
Ensure you provide accurate address details, including street/building numbers, name, phone number, and email, as our carriers may not guarantee safe delivery to certain addresses.
Shipping Address Limitations:
Exercise caution when using PO.BOX/APO/FPO/DPO addresses for all countries/regions, as these addresses can lead to lost packages and shipping delays. Delivery times may be extended for specific locations such as Hawaii, Alaska, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, Virgin Islands, and European islands and territories. Contact customer service for expedited shipping options, which may involve additional shipping costs.
Express Shipping Note:
Express shipping does not support delivery to PO.BOX/APO/FPO/DPO addresses. Remote islands may experience slower shipping times and additional fees may apply for remote delivery.
Failed Delivery:
We are not responsible for failed delivery due to customer negligence, including incorrect delivery information such as address, contact number, or recipient name. In such cases, we cannot issue a refund. If you discover incorrect information on your order, please contact us at [email protected] before shipment with your order number and corrected details.
Additional Information:
Due to unforeseen delays or slight tracking detail delays in the transportation process by some carriers, we appreciate your patience. Our top priority is ensuring your order is delivered promptly.
Please note that shipping time does not include order processing time. Check your Order Details page for more information on your order. During peak shopping seasons, unexpected shipping delays may occur, and we thank you for your understanding.
